With the actual situation of the country and the world, regarding the pandemic,Our team does everything to ensure the continued hygiene of our products, as well as their quality control, and therefore we will at this stage work on pre-order registration.
Note that: our pieces are produced in atelier, so we can follow the whole production process, ensuring the highest possible quality, avoiding waste and dead stock.
This way you will always know that that item is produced, exclusively for you!
Your orders may suffer delays due to the pandemic.You will always be notified by e-mail about the status of your order.
We apologize for the inconvenience caused in the delivery time, we hope to keep all shipments on a regular basis in the best way we can.
The maximum deadline for jobs and shipments is 5 working days, but the vast majority is sent within 2-4 working days, after completion.
With the exception of festive or busy periods, the process of which will change. If this happens, the customer is always notified.
Once the shipment is confirmed (upon receipt of the shipping confirmation email), the customer’s order must be delivered by CTT (in Portugal) or EMS (Out of Portugal).
The order will be sent to the addressee and address indicated.
The address referred to is the sole responsibility of the customer.
If delivery is not made by CTT, a postal notice will be left and the order will wait at your local CTT Post. The customer has 5 working days to pick up his order, which will be returned after this period of time.
If returned, the cost of reshipment will be borne by the customer.
Mirakaya can not be responsible for any customs duties and delivery delays depending on the country of destination.